Prices, Terms and Conditions

Mme Eloisa Simon dos Santos (Thomas) – Traducteur et interprète assermentée en portugais – sur la liste 2020 des experts judiciaires près la Cour d’Appel de Poitiers
Mrs. Eloisa Simon dos Santos (Thomas) – Sworn translator and interpreter in Portuguese – on the 2020 list of judicial experts at the Court of Appeal of Poitiers

You’d like to know in advance how much my help will cost you? Not easy to say as every assignment is different. However, have a look at the way I work, and if you agree to these terms, then get in touch with me.

1 Give me a call or write me an email, it’s FREE. During your introductory FREE phone call or short email, I will let you know if I can deal with your query. Depending on the type of it, I will ask you to send me a further email to clarify matters;

2 Following that, I will asses your query and if possible, I will give you a ballpark estimate, whenever possible, of the time it might take to deal with it and how I propose to proceed. You will be asked to provide your full address and contact details. Face-to-face or virtual consultations may be necessary in most circumstances especially for new clients. Please bear it in mind that this will be only a guess estimate, and that more often than not there are other unforeseen issues that may arise during my work for you;

3 I will start working on your behalf and charging for my services only after you provide your full contact details by email and accept my “Prices, Terms & Conditions” by signing, dating and returning to me the last page of our agreement – “Contrat Commercial de Prestation de Service” – as well as paying the retainer (whenever applicable) prior to commencement of work. After payment of retainer is cleared, I will then proceed and start dealing with your request;

4 Once I have completed the work for you, you will be informed either by mail, email or a phone call; accordingly, the documents will be sent to you by post or email if applicable, unless you specify which way you prefer to receive them. Sometimes an appointment at my office might be necessary;

5Finally, your invoice will then be produced and sent to you by post or by email at the end of the calendar month for all works carried out during that month or any other work previously requested that has not been billed. The time spent/the work description/the costs in dealing with your assignment request is measured by a software called “HARVEST” which will automatically generate your invoice with all these details included in. Sales of services (invoice) is subject to VAT at 20%.

Prices, Terms and Conditions

All services have standard prices which cover most situations. Most work, however, is usually a mixture of services and you may prefer a quotation for more complex lengthy work, if so, please contact me and if it’s possible to give you a fixed quote, I will endeavor to do so. Up-to-date information on progress of work related expenses is available for all clients for costs already incurred.

Standard prices
are charged by units of one quarter of an hour for consultations over the phone, on Skype, Zoom, Messenger, WhatsApp, Microsof Teams or in my office – internet searches – emails – phone calls – letter writing – interpretation/certain translations, that is, time spent working for you. Each unit is charged at 13,75 HT € per each quarter of an hour, making a total of 55 HT € per hour. All worked is tracked and recorded by the software called “HARVEST”.

Business set-up and registration packages are available for a fixed fee and by request only (Entreprise Individuelle au regime de la MICRO-ENTREPRISE).

Before commencing any work, I shall be able to request signature of our agreement “Contrat Commercial de Prestation de Service” and may require an advance against fees and other charges. This retainer will be deposited into the company’s account, and it may be used to pay your invoice and any other costs incurred. I shall be entitled to ask you to make further retainer payments from time to time as the matter advances and if the earlier retainer payment has been used. Any remaining balance of the retainer will be returned to you upon the completion of my services. I reserve the right to decline to act if there is a failure or delay in payment of any retainer requested. A non-payment of a retainer may also result in a delay in my undertaking of work or providing services for you, and it may result in withdrawing my services and representation altogether.

From 1st January 2018
Please note that a retainer may be asked in advance. Signature of our agreement “Contrat Commercial de Prestation de Service” is required in advance prior to commencing any work for administrative files and translations/interpretation. 



Deadline paper:  in May (please provide your prefilled forms if you have received them)
Deadline Online: in June (for existing accounts, please provide your N° Fiscal and password – for registering an online tax account, please provide your blue 2042 prefilled CERFA form and your last year’s tax return or your “revenu fiscal de référence)

A form will be sent to you for submission of your 2021 tax declaration, and it must be returned by the end of March or the latest Mid-April. Any new requests for filling in tax return arriving after 30 of April will not be accepted.

Dear clients
Customer’s newsletter – 06/01/2021

Please note that EfficienTranslations services are now liable to apply VAT charges on its invoices at the normal rate of 20% (like most businesses). Since the beginning of this week, I have been very busy managing these changes (with the competent authorities) and all its administrative implications… and that is why some of you will be receiving your December invoices a few days later than usual!

It’s therefore for this reason as well as because of the current context we all live in, that I have decided not to readjust the hourly fee to reflect the growing costs of living and running a business which is customary for all professionals to do at the beginning of each calendar year.

In fact, the hourly fee has only been readjusted once since 2016 when EfficienTranslations opened its doors: from 50€/h HT to 55€/h HT.
Therefore, it will remain the same for 2021.

The client/service provider agreement I have with each of you will need to reflect this change (the VAT inclusion on invoicing) and therefore I will re-issue and send it to you in the course of this year.

EfficienTranslations is my passion, my ‘ third child’! I strive to develop my business on a constant basis not only because I love what I do but equally important, because I want and try my hardest to achieve the best results for you, my client. Nearly five years in business and with previous experience as an employee for many other French companies, the result today is that you can benefit from my vast and trustworthy network of business collaborators, from lawyers, doctors, notary’s, estate agents, accountants, traders and many other local and international businesses, all at your disposal, should you need to be referred.

We’re all facing many challenges as we enter 2021…many businesses are suffering the results of the sanitary measures adopted due to the Coronavirus Pandemic.

I’m grateful to all of you, my clients, for the trust you place in me and the services my business provides to you. EfficienTranslations remains solid, effective, faithful and hopeful, attentive to the many challenges and changes we all face together, and always at your service.

May 2021 be a kinder and more prosperous year to us all!

Prices 2021 – before VAT (HT); VAT inclusive (TTC)

Consultations 55 HT € per hour or 66€ TTC  per hour
Translation 55 HT € per hour or 66€ TTC  per hour or price range varying from 0.12 HT – 0.19 HT € centimes per word (source language) for short documents or extensive projects
depending on the source language or field of translation (technical, commercial, legal, etc) or by page for large technical translation files : please ask for a quote
Interpretation 55 HT € or 66€ TTC per hour
Internet search 55 HT € or 66€ TTC per hour
Telephone calls or emails Introductory email or first short call from client is FREE.
All other calls and emails are charged 0,917 HT € per minute
Travel 0.75 HT € per kilometer for a round trip
Weekend rates from 7pm Friday to 23pm Sunday 75 HT € or 90 € TTC per hour

Payment terms

All work carried out for a client is invoiced at the end of each calendar month, and standard payment is 15 days from the invoice date.
Delay or failure of payment or response following 3 invoice reminders will result in additional fees charged, interest charges applicable for late payments as per invoice. Bailiffs’ debt recovery incurred charges applied as per invoice. Payment is by cash, card, cheque or by bank transfer in Euros [flat transfer fees apply for SEPA (Eurozone) and international bank & financial institutions payment transfers – these fees will show in your invoice ]. Any fees incurred on receipt of payment of invoices are charged to the client. Should you forget to add the relevant fee to your total amount due, a further invoice will be sent to that effect or the fee will be added to any subsequent invoices.

As per invoice specification: Tout incident de non paiement est passible d’intérêt de retard (taux des pénalités : 15%). Indemnité forfaitaire pour frais de recouvrement due au créancier en cas de retard de paiement: 40€.